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Terms and Conditions
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Stock Our stock is regularly being updated. We will endeavour to order stock based on special requests if we are currently not supplying the products required. Items not in stock Due to unforseen circumstance's, some items may be out of stock or temporarily unavailable. If we cannot supply all of your order, you will be notified by email of those items not in stock. You can then decide whether we ship what we currently have, or we hold your order until your entire order is available. Payment Payments can be made by credit card (VISA, MasterCard, Bankcard) or by direct deposit or money. Your order will be dispatched upon receipt of your cleared funds. If mailing your payment our address for payment is P O Box 424 Lilydale Vic 3140 Alternatively you can fax your credit card details on 03 9735 2084, if you feel more comfortable with this form of payment. Unfortunately orders cannot be altered once payment has been accepted. If you wish to alter your order please contact us by email, we can then cancel your first order allowing you to submit a second order. Returns/refunds Beads of Elegance offers a 7 day conditional money back guarantee. If your products are defective or damaged in transit we will replace those goods upon their return in their original packaging. However, we do not refund items simply because you have changed your mind. Please contact us via email for a refund authorisation number before returning your products. If you have any questions regarding color, shape, or size, please email or telephone us before placing your order. We are only more than happy to assist you in choosing the correct product. Non Refunable/Non returnable items These are discounted items, special orders, custom made jewellery, or any item defaced or physically damaged by the end user. Shipping and Delivery Orders are delivered by Australia Post - Express Post. The minimum charge for this is $8.00 for orders up to 1/2 kilogram for delivery to most places of Australia. You will receive an email showing you the total cost of your order including shipping. This allows your products to be tracked throughout the delivery process. Large/bulk orders will attract different postage/freight charges, they will be confirmed by email before processing and shipping. We will contact you to advise the estimated delivery date of your bulk purchase. We no longer ship internationally. Privacy of Information Your personal details provided to Beads of Elegance are just that, personal. We have taken the highest level of precautions to ensure your details remain confidential. We use a secure gateway to process your transactions. Any information passed between you, the customer and Beads of Elegance is securely encrypted. Currency All prices are quoted in Australian ($AUD) dollars. Pricing Prices and stock are subject to change without notice. Prices when the order is submitted, will apply when price changes occur. Prices may fluctuate for several reasons including current exchanges rates, promotional sales etc. Product Descriptions The photographs and descriptions on this site are a mere representation of our products. Items that have been photographed may have been enlarged to show details. The products you receive may not be exactly as pictured due to color variations. No guarantee is given that any of our products are colorfast or dry cleanable. Security For credit card transactions processed through this website we use VeriSign for our gateway services. They use 126 bit SSL encryption to protect your information. Copyright All materials contained within the website are subject to copyright. Certain images and photographs have been reproduced with the permission of the owner(s). | | | | |
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